Fauna
Support
How can we help?
Email support@ripeseed.io and a person will reply, usually within two working days. Telling us your device and OS version helps us answer faster.
Finding the parents area
Everything a grown-up needs is in one place. Tap Parents in the top right of the home screen, then answer the multiplication. It changes every time — that is deliberate, so a child cannot tap past it.
Inside you will find what your child has covered, full access, and settings.
Common questions
- What is free, and what does the purchase add?
- All 56 learning slides are free for everyone, always, along with the first five questions of every level in every topic. Full access is one optional purchase that opens the remaining questions across all 8 topics. It is not a subscription.
- I paid on another device. How do I get it back?
- Parents area → See full access → Restore purchase, using the same App Store or Google Play account you bought with. That is all it takes — Fauna has no account of its own, so your purchase simply travels with your store account. Note that store receipts do not cross between Apple and Google: a purchase made on one cannot be restored on the other.
- How do I turn the sounds off?
- Parents area → Settings → Sound. Fauna only ever plays a soft tap on a choice and a warm chime on a correct answer — never anything on a wrong answer — and it always respects your device's silent switch.
- My child finds the animation distracting.
- Parents area → Settings → Reduce motion. Fauna also follows your device's own reduce-motion setting automatically.
- My child struggles to read the questions.
- Read aloud is on by default. A speaker button on every slide and every question reads it out. Fauna also supports your device's larger text sizes up to 200% — the layouts reflow rather than clipping.
- How do I start my child's progress over?
- Parents area → Settings → Reset progress. It takes two taps and tells you exactly what will be cleared first. It cannot be undone, and it does not affect a purchase.
- Does Fauna work without internet?
- Yes, completely. Every question and slide ships inside the app. Nothing about the learning experience needs a connection, ever.
- Do you collect anything about my child?
- No. Nothing at all. There are no accounts, no ads, no analytics, and nothing in the app for a child to type. Progress never leaves the device. See the privacy policy.
- Do I need an account?
- There isn't one to need. Fauna has no sign-in at all. Your purchase is held by your App Store or Google Play account, which is why "Restore purchase" works on a new device without you ever registering with us.
- I think a question or fact is wrong.
- Please tell us — send the topic and the question text to support@ripeseed.io. We check every report, and corrections ship in the next update.
- How do I delete my data?
- See deleting your data.
- How do I get a refund?
- Refunds are handled by the store you bought from. For Apple, use reportaproblem.apple.com; for Google, use your Play order history. If that does not work out, write to us.